Some Favorite Features
Manage Expenses
Follow your projected bill during the month on the home screen and view your bills & payment history.
Payment Options
Schedule a payment, set up Auto Pay and more. When you need it, request more time to pay.
Stay up-to-date
Stay on top of your account with notifications and keep your contact information up-to-date.
Usage Trends
Understand how and when you use energy. View your usage by month, day and hour.
And Some Gems...
Top 10 How-to's
Registering is easy. Download the SDG&E mobile app from the App Store and Google Play.
- After downloading the app, tap Sign up.
- Provide your account type, customer name, and one of the following:
- Email address
- Phone number
- Last 4 digits of SSN/Tax ID
- Set up your profile: username and password
That’s it! You're ready to manage your account using the app.
Forgot your password? No problem, we can help.
- Under the Log In button, look for Forgot Username or Password?
- Tap the Password link.
- On the Forgot Your Password screen, enter your username. If we find a match, we’ll send you an email with a link to create a new password.
Some Helpful hints:
- Use the secure link in the email to update your password right away, otherwise the link will expire.
- For security purposes, your password cannot be reset to an older password.
- Click the eye icon to view your new password as you're entering it.
Here’s how to switch accounts:
- Locate the Account selector with the building icon near the top of the screen, Account - account number.
- Tap Account – account number or right pointing arrow.
- My Service Addresses will display. Tap the account you’d like to view and click the back arrow at the top.
- The selected account should now display in the Account - Account number selector.
- The home screen should display the corresponding account information, balance, etc.
To view your previous bills:
- Tap Billing from the navigation at the bottom of the app.
- From Billing, tap the Billing and Payment History tab.
- Billing History displays by default.
- Tap the Bill Date to view a summary and access a .pdf of your bill.
It takes just a few seconds to set up Auto Pay.
From the home screen:
- Tap Billing from the navigation at the bottom of the app.
- Next tap Auto Pay from the options at the top.
- Tap Enroll. Set up your bank and select a payment date.
- Once submitted, your bill will be automatically paid on-time each month.
We offer payment arrangement options to give you more time to pay your bill.
To enroll in a payment arrangement from the app:
- Tap More at the bottom of the screen.
- From the options, Tap Billing Programs then Payment Arrangements.
- Select a Payment Extension or Payment Plan. Options are subject to eligibility.
- To update your phone numbers or email address:
- Tap More at the bottom of the screen
- Tap My Profile from the options.
- To update your mailing address:
- Tap the Account information near the top of the screen to access My Service Addresses.
- From My Service Addresses, tap anywhere on the selected address card to edit your mailing address.
- Tap the Mailing Address bar.
To move services:
- Tap More at the bottom of the screen and go to Services.
- Tap Services and select from the options to Start, Stop or Transfer.
- Helpful Hint:If you are stopping service at an old address and starting service at a new one within SDG&E’s service territory, select Transfer.
To request a Gas Appliance Check on your natural gas appliances:
- From the Home screen, tap More from the bottom navigation
- On the next screen, tap Services.
- Select Gas Appliances Check
- Select from the appliance list and schedule your appointment
We offer several bill notifications to help you stay on top of your energy use and costs.
- Bill ready notification: Every month, we automatically send an email notification with your amount due and a breakdown of your charges.
- Energy use alerts: We also send energy use alerts with information about your projected bill and charges along with a usage so there are no surprises on your next bill.
- By default, the energy alert is sent halfway through your bill cycle.
- You have the option to modify your settings to receive this alert:
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- On a weekly basis or set a cost threshold
- Add a text message option
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- Payment reminder: You can also sign up for a payment reminder which is sent 5 days before your bill is due.
To view or update your preferences:
- Tap More from the home screen
- Tap Notifications & Alerts